Signature Support

Providing mission-critical support for customers deploying complex and enterprise-sized solutions is part of our Signature Care service. We provide:

Full access to all premium features
Lifetime warranty for digital signage devices
"Tech Refresh" provides free device replacement for 36 months
Training on Professional Development | 2 x 1-hour slots in Spanish, multilingual
Access to remote problem-solving tools
Availability of online and telephone assistance 24 hours a day
with advanced replacement rights and cross-ship privileges
Firmware upgrades and updates on a priority basis
Reduced rates for Custom Services
Three-hour response time guarantee
1,000+ templates designed by professionals

Every 36 months, we replace and upgrade every player free of charge!!
Players are replaced with the latest technology.
A 36-month warranty backs every replacement.
Furthermore, we will replace or refund any defective digital signage player. In case there is no chance of fixing them, they will be replaced.

If a signage player is deemed to have a manufacturing or technical defect, we can repair/replace/refund the player.

So long as Signature Care support is provided, the product has a lifetime warranty.